HMIS News

Getting a Triangle Error Screen in the Workflow? Your client may need a current address!

Posted on: Aug 05, 2014
By: Lani Ireland

If you’re working on entering a new client into the system and you’re going through the entry workflow but get stopped by the error message, “Index was outside the bounds of the array,” this may mean that your client needs to have a “current address” added to the system.


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ES providers: How to delete a Shelter Service (if entered incorrectly)

Posted on: Aug 05, 2014
By: Lani Ireland

Note: Do NOT try to delete the shelter stay by clicking the blue bubble next to the shelter stay from the bed checkin screen. This will result in an error.

To delete a shelter check-in:

  1. Load the client record using FIND
  2. Click Case Management
  3. Click Services
  4. Find the service that matches the date of the incorrect Shelter check-in and has the service type of “Emergency Shelter Bed Night”
  5. Click the action gear for that service and choose “Delete”


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DOH AIDS / HOPWA Programs – Multiple Enrollments and Multiple Assessments Issue

Posted on: Aug 05, 2014
By: Lani Ireland

It’s been brought to our attention that many users that support a DOH AIDS/HOPWA provider may be seeing their clients in multiple programs with duplicate program enrollments and assessments in ECM. This occurred during the conversion from ServicePoint to ECM due to incorrect data entry in ServicePoint. We’ve provided further explanations and screenshots below to help explain this issue.


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Coming Soon for Food Pantries

Posted on: Aug 05, 2014
By: Lani Ireland

We are in the final stages of testing several improvements to the scan services screen

  • NEW: IE 11 will now work with the scan services page
  • NEW: You can now select a specific date to record services on when scanning
  • CHANGED: The scan services screen will by DEFAULT now require a program enrollment when providing a service to a client. However, Food pantries, which will not have a program enrollment for every client, will have to UNCHECK this checkbox before scanning services for their client.

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Recently Added Features (as of 8/1/2014)

Posted on: Aug 05, 2014
By: Lani Ireland

  • Shelter Utilization Report now includes the following columns added to the sub-report in “C: All Clients”:
    1. “Overnight Stays Sum”
    2. “Family ID”
  • HOPWA APR
    1. “Family ID” has been added to the client detail sub-report

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