HMIS News

Internet Down at Nutmeg’s Hartford Office - UPDATE: Internet Back Up as of 1:00 PM

Posted on: Jul 24, 2014
By: James Buckley

Our internet service provider is currently down at the Hartford office, this has interrupted services for our helpdesk software and email. The helpdesk phone number is still available as well as remote support.

As of 1:00 PM we have been reconnected by our internet service provider. If you left any voicemails or sent in any emails to the Help Desk, we ask that you please wait patiently as we work to get caught back up. Thank you!


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New ECM Feature: Outcomes Can Now Be Deleted

Posted on: Jul 17, 2014
By: Lani Ireland

It was brought to our attention early in the conversion process that the Outcomes assessments could not be deleted if they were incorrectly inputted or incorrectly converted. We’ve corrected this and have added the option for an outcome assessment to be deleted.

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If you run into any technical problems with this feature, please reach out to our Help Desk (help@nutmegit.com or 860-256-4822 ext 710).


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ECM Resources!

Posted on: Jul 15, 2014
By: Lani Ireland

We have been working diligently to supply as many resources and assistance documents to help with data entry in Empowered Case Management (ECM).

We have created and posted program specific User Guides (ES, TH, PSH, etc) which include step-by-step instructions with screenshots to follow along with. We’ve also created program specific Intake Forms and Discharge Forms (which are available in two forms: 1) for providers that serve both families and individuals and 2) ones that include “INDIVIDUAL” in the title are for providers that just serve individuals.) These can all be found under Files here: http://www.cthmis.com/information/info_detail/category/ct_hmis_conversion/

We’ve also created Video guides to help show some of the more challenging processes in ECM. They include “How to complete an Emergency Shelter Bedlist Enrollment / Check-in,” completing “Service Requests” for Rapid Rehousing programs, “How to update Income Assessments,” and more! The videos can be found here: http://www.nutmegit.com/videos/

If you know of something that would be helpful in video form, but you don’t see it available, email our Help Desk! We’re trying to expand the number of videos we have available.

As always, you can reach out to our Help Desk for support as well. We can be reached at help@nutmegit.com or by phone at 860-256-4822 ext 710.


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NEW REPORTS!

Posted on: Jul 15, 2014
By: Lani Ireland

Two new reports are now available for your use in ECM!

  • The “Expiring ROIs” report allows you to display clients either lacking an Release Of Information (ROI) or who have an ROI that is set to expire soon.

This report can be found under ADMINISTRATION > REPORTING > OPERATIONAL REPORTS (ORG) > EXPIRING ROIs

  • Emergency Shelters now have access to a true “Daily Check-In” report, similar to what was available in ServicePoint, that will show clients that are checked into a bed. This augments the already existing “Roster Reports” which shows clients that have an open Bedlist Enrollment, but may not have a Check-In yet for a particular day.

This report can be found by going to: PROGRAM TOOLS > BEDLIST/RESOURCE CHECK-IN > ACTION GEAR (for desired bedlist) > DAILY CHECK-IN


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Adding Family Members Left Out of Enrollment Workflow

Posted on: Jul 15, 2014
By: Lani Ireland

We’ve received several Help Desk requests on how to add family members that are accidentally skipped during the program Enrollment.

There are two basic steps to resolving this issue:

1. Ensuring the family members are added to the system and in the correct family
2. Adding the family members to the existing program enrollment for the Head of Household (HoH)

We’ve included all the steps on how to fix these and related household enrollment issues in the following document: http://www.nutmeghelp.com/index.php?pg=kb.chapter&id=103

Additionally, there is a video available here: http://www.nutmeghelp.com/index.php?pg=kb.page&id=189


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