We’re thrilled to introduce a new feature on our support website (https://cthmis.com): a chatbot powered by Generative AI. Starting Tuesday, December 3, 2024, this chatbot will help you quickly find the information you need from our support articles and resources, making your experience smoother and more efficient.

Privacy and Security Are Our Priority

We want to reassure you that the chatbot only uses the content from our support website as its knowledge base. While some data published on our website is used by the chatbot, all such data has been carefully reviewed and deemed appropriate for public dissemination. It does not breach privacy or contain identifying information. Furthermore, the chatbot does not, under any circumstances, have access to the software we support, its data, or any information stored within the system. The chatbot operates in complete isolation from the software itself, ensuring that CTHMIS data remains secure.

How You Can Help Improve It

To make sure the chatbot continues to deliver accurate and helpful responses, every conversation is recorded and reviewed by our support team to fine-tune its answers. However, no AI training is performed on these conversations or any information entered into the chatbot—only human-level review is used to enhance the system’s accuracy.

We’d greatly appreciate it if you could rate the responses you receive as helpful or not helpful—your feedback is invaluable in refining the system!

We hope you enjoy this new way to interact with our support materials. As always, we welcome your feedback to help us improve!

Thank You,

Nutmeg Consulting