Known Public Issues
| Ticket # | Summary | Status | Ticket Created | Latest Comment | Ticket Age | Is this a vendor issue or bug? |
|---|---|---|---|---|---|---|
| 859640 | HMIS Training Site Issue, communicating with the server error | Waiting on Vendor/Third Party | 09/08/2025 | 09/14/2025 - Some users may see the error “An error occurred communicating with the server” when logging into the CT HMIS Training site. We’ve escalated this to the vendor for resolution. If you experience this error, please submit a ticket at https://cthmis.com/support/ | 31 | Yes |
| 854856 | Bug Fix - Subcommunity Column on BNL not displaying all subcommunities | Bug Fix - Issue Created | 07/30/2025 | 08/14/2025 - We are investigating an issue where the Subcommunity column on the BNL is not displaying all subcommunities as expected. Our development team is reviewing. If you notice missing subcommunities or have related concerns, please submit a ticket at cthmis.com/support. | 71 | No |
| 853863 | Error Communicating w/Server on login - Firefox | Waiting on Vendor/Third Party | 07/22/2025 | 07/22/2025 - We have identified an issue where users are unexpectedly logged out of HMIS CaseWorthy and, upon attempting to log back in—particularly when using Google Chrome or Firefox—receive one of the following errors: "Unable to connect to server" & "Error communicating with server". We have escalated the issue to CaseWorthy, and they are actively working on a fix for both Chrome and Firefox browsers. Temporary Workaround – Clear Cache for the CaseWorthy Page Only You can resolve this issue by clearing the cache specifically for the CaseWorthy site: FIREFOX 1. Go to the CaseWorthy login page. 2. Click the lock icon 🔒 in the address bar. 3. Click “Clear Cookies and Site Data…”. 4. Click "Remove" to confirm. 5. Reload the login page. If you continue to experience this issue or have additional questions, please submit a ticket at https://cthmis.com/support/. | 79 | Yes |
| 853475 | Error Communicating w/Server on login - Chrome | Waiting on Vendor/Third Party | 07/18/2025 | 08/29/2025 - Tentative ETA of Sprint 19 | 83 | Yes |
| 850574 | System Allowing Check-In to Beds/Slots After End Date | Waiting on Vendor/Third Party | 06/23/2025 | 07/18/2025 - We have identified an issue where Beds/Slots with an End Date (i.e., closed beds) are still appearing on the bed lists, allowing users to assign clients to them even after the specified end date has passed. The issue has been reported to Caseworthy, and we are currently awaiting a fix. If you have questions or encounter related issues, please submit a ticket at https://cthmis.com/support/. | 107 | Yes |
| 849196 | Youth Appearing on BNL W/out Meeting Inclusion Criteria | In Progress | 06/12/2025 | 10/09/2025 - RESOLVED: BNL logic updated. Youth are no longer marked as active unless they meet the defined inclusion criteria. If you have related questions or examples, please submit a ticket at https://cthmis.com/support/. | 119 | No |
Resolved Public Issues
| Ticket # | Summary | Status | Ticket Created | Ticket Closed Date | LatestComment | TicketAge | Is this a vendor issue or bug? |
|---|---|---|---|---|---|---|---|
| 862098 | BNL Current ES, SH, TH Enrollments or CLA blank for some clients - BUG FIX | Accepted (Closed) | 09/11/2025 | 10/03/2025 | 09/11/2025 - We are actively working on an issue where some clients on the By-Name List (BNL) show no data in the Current ES, SH, TH enrollment or CLA column underReports > Compliance Reports > By Name List (BNL) v2.15 > Current ES, SH, TH enrollment or CLA. If you have related questions or examples, please submit a ticket at https://cthmis.com/support/. | 28 | No |
| 859036 | Annual Assessment Issue, Position at row 0 Error | Accepted (Closed) | 09/03/2025 | 10/07/2025 | 10/06/2025 - Resolved: The issue where users were unable to complete an annual assessment for some clients and received the error “There is no position at row 0” when creating an annual assessment has been resolved. Path to Form/Report: Case Management > Program Enrollment > Ellipsis Symbol for Enrollment > New Annual Assessment If you continue to experience issues or have related concerns, please submit a ticket at https://cthmis.com/support/. | 36 | Yes |
| 857921 | DDaP Export Issue - Duration of Service Format Error | Resolved - @ | 08/25/2025 | 08/29/2025 | 08/27/2025 - RESOLVED: We have resolved an error where the DDaP Export was incorrectly displaying and formatting the results in the "Duration of Service" for a Client. Path to Form/Report: Reports > Compliance Reports > DMHAS / DDAP Export 2025 > Run Report > Export to TXT (Pipe Delimited). A Release Note has been posted. If you have questions or encounter related issues, please submit a ticket at https://cthmis.com/support/. | 45 | No |
| 856764 | Services Monthly Summary Report CT HMIS - City of New Haven | Resolved - @ | 08/15/2025 | 08/26/2025 | 08/22/2025 - RESOLVED - An issue was previously reported where the Services Monthly Summary Report resulted in the error: "Cannot find either column 'ECMConfig' or the user-defined function 'ECMConfig.dbo.Report_ModifiedDate', or the name is ambiguous." This issue has been resolved and the report no longer produces an error. Path to Change: Reports > Operational Reports > Service Reports > Services by Month. If you experience any further issues, please submit a ticket at https://cthmis.com/support/. | 55 | Yes |
| 856545 | HOPWA APR Report Issue, Unable to load sub reports 1 & 4 | Resolved - @ | 08/13/2025 | 08/15/2025 | 08/14/2025 - We are investigating an issue where selecting Master Sub report 1 or 4 in the HOPWA APR report results in the error: "The item '/custom/27/HOPWA_APR_Sub_v_5_2' cannot be found. (rsItemNotFound)". Our development team is reviewing. If you experience this, please submit a ticket at cthmis.com/support. | 57 | No |
| 853869 | Clients in Period - CTHMIS (Org) Report Issue | Closed | 07/22/2025 | 08/06/2025 | 07/31/2025 - We are currently investigating an issue with the Clients in Period - CTHMIS (Org) report. An error message is displayed when the report is run: "An attempt was made to set credentials for a data source 'ECM' associated with the report. Report data source settings are specified in a way that prevents credentials from being submitted to the report server. (rsDataSourceNoPrompt)" We are working with CaseWorthy to identify the root cause and implement a resolution. Path to Form/Report: Reports>Operational Reports (Org)>Service Reports, Clients in Period - CTHMIS (Org)>Report. If you encounter this issue or have related concerns, please submit a ticket at https://cthmis.com/support/. | 79 | Yes |
| 853150 | HOPWA APR Data Issue, Duplicating Numbers in HOPWA APR "Part 3.C -- Section 1 | Resolved - @ | 07/16/2025 | 08/15/2025 | 07/22/2025 - We have identified an issue in the HOPWA APR, specifically in Part 3.C – Section 1, where the HOPWA Funds Expended values are displaying as double the actual amount. Path to Form/Report: *Administration > Reporting > Compliance Reports (Org) > HOPWA APR - 2017 (Org) > Run Report > Page 3, Part 3.C – Section 1. * Our team is currently investigating the cause and working to implement a resolution. If you have questions or encounter related issues, please submit a ticket at https://cthmis.com/support/. | 85 | No |
| 853031 | "Case Notes - All" report not loading after search is initiated | Closed | 07/15/2025 | 07/30/2025 | 07/21/2025 - We are currently investigating an issue with the "Case Notes - All" report. After entering a date range and clicking the Search button, the page continuously attempts to load but does not return any results. Path to Form/Report: Reports > Operational Reports > Case Notes - All Our team is working to identify the cause and implement a fix. If you encounter this issue or have related concerns, please submit a ticket at https://cthmis.com/support/. | 86 | Yes |
| 852990 | DMHAS Export Issue - ID113 Axis V GAF Score | Closed | 07/14/2025 | 08/05/2025 | 07/30/2025 - RESOLVED: We’ve fixed an issue in the DMHAS/DDaP Report where the system was pulling the wrong value (Axis IV instead of Axis V) into the Axis V GAF Score field. This caused the “Missing Required Response” error for the Axis V Functional data item in DDaP. What’s been done: A default value of 0 has been set but can be updated by a user if necessary. Going forward, only scores between 0 and 100 will be accepted. Any previously entered values outside that range will need to be updated. If you continue to encounter related issues or have questions, please submit a ticket at https://cthmis.com/support/. | 86 | No |
| 852969 | User Login Report Issue | Resolved - @ | 07/14/2025 | 07/15/2025 | 07/15/2025 - Resolved: The issue causing the User Login report to return the error “An error has occurred during report processing. (rsProcessingAborted)” has been resolved. The report should now run as expected. If you continue to experience issues or have related concerns, please submit a ticket at https://cthmis.com/support/. | 87 | No |
| 852694 | DMHAS Report Issue, Pipe Delimited Additional Zeroes | Closed | 07/10/2025 | 07/18/2025 | 07/11/2025 - RESOLVED: We resolved an issue with the DDaP Export in CT HMIS where certain date and time fields were displaying with extra or random zeros. This affected the following fields: Client admission date Functional score Service start/end dates and times Periodic assessment date Co-occurring assessment date This issue has now been resolved. If you encounter any further irregularities, please submit a ticket at https://cthmis.com/support/. | 91 | No |
| 852666 | Issue opening attached client files | Accepted (Closed) | 07/10/2025 | 07/29/2025 | 07/29/2025 - Resolved - An issue was previously identified where some client records with existing uploaded documents were not downloading correctly. This affected files that were uploaded prior to the cohost conversion. Newly uploaded files after the conversion were not impacted and functioned as expected. The issue has now been resolved. If you continue to experience problems accessing client documents, please submit a ticket at https://cthmis.com/support/. | 91 | Yes |
| 852563 | Current Client Chart/Role Issue | Resolved - @ | 07/09/2025 | 07/16/2025 | 07/16/2025 - Resolved - An issue was previously reported when attempting to view the Current Client Chart under the DOH AIDS/HOPWA role. Users encountered the following error: *"TCP Provider: The wait operation timed out. OLE DB provider 'MSOLEDBSQL' for linked server 'HartfordCWProd' returned message 'Login timeout expired.'". *This issue has now been resolved. If you experience any further problems or have related concerns, please submit a ticket at https://cthmis.com/support/. | 92 | Yes |
| 852480 | CAN Duplicate Appointment Issue | Resolved - @ | 07/08/2025 | 08/27/2025 | 08/27/2025 - RESOLVED: We have resolved an issue where duplicate CAN appointments were being created during the scheduling process. Path to form/report: Appointment Schedule > CA - Appointment Schedule > Gear Icon for ANY CAN Usage > Step 2: Make Appointment - 7.2. A release note has been posted. If you continue to have encounter duplicate appointments, have questions or encounter related issues, please submit a ticket at https://cthmis.com/support/. | 92 | Yes |
| 852431 | Bedlist Duplication issue | Resolved - @ | 07/08/2025 | 08/26/2025 | 07/11/2025 - We are investigating an issue where clients are appearing as duplicates on the Bedlist. Our team is working to identify the cause and implement a fix. If you notice duplicate entries or have related questions, please submit a ticket at https://cthmis.com/support/. | 93 | No |
| 851988 | Issue with DMHAS DDAP Report - Pipe Delimited Text | Closed | 07/03/2025 | 07/14/2025 | 07/08/2025 - The "Pipe Delimited Txt" export option is currently missing from the DMHAS/DDaP Export. Our team is aware of the issue and is working to restore this functionality. If you have any questions or need to report related concerns, please submit a ticket at https://cthmis.com/support/. We appreciate your patience as we work toward a resolution. | 98 | No |
| 851955 | Issue with CA Workflow Page Following Recent Update | Resolved - @ | 07/03/2025 | 08/20/2025 | 08/20/2025 - RESOLVED: The CA Workflow – CAEnrollmentProblems page was not displaying data after extended load times. This issue has now been resolved and the page is working as expected. | 98 | No |
| 851885 | Bedlist/Slot Check-in Page Issue | Resolved - @ | 07/03/2025 | 08/26/2025 | 08/26/2025 - RESOLVED: We have fixed an issue where bedlists were showing multiple entries for the same client, this issue has been corrected. Clients are no longer listed multiple times on the Slot Check In page. Path to Check-In screen: Program Tools > Bedlist/Resource Check-In > Step 2: Bedlist Checkin (Daily). You may review the Release Note. If you have questions or encounter related issues, please submit a ticket at https://cthmis.com/support/. | 98 | Yes |
| 851850 | Data Quality Report Issue | Resolved - @ | 07/02/2025 | 08/22/2025 | 08/22/2025 - RESOLVED - The Client Data Quality Report has been removed. Users should continue to use the HMIS Data Quality Report 2024, which is the current and supported report for client data quality review. Path to Change: Reports > Compliance Reports > Data Quality Monitoring > HMIS Data Quality Report 2024. Please review the Release Note. If you experience any further issues, please submit a ticket at https://cthmis.com/support/. | 98 | Yes |
| 850818 | DMHAS/DDaP Pregnancy Status Mappings Issue | Resolved - @ | 06/25/2025 | 07/08/2025 | 07/08/2025 - RESOLVED: The issue where the Pregnancy Status question included a response option that did not align with the available values in the DMHAS/DDaP database. This mismatch has been corrected, and the response options now accurately reflect the database values. If you notice any further discrepancies or have questions, please submit a ticket at https://cthmis.com/support/. | 106 | No |
| 848268 | BNL Report Loading Issue | Accepted (Closed) | 06/03/2025 | 06/04/2025 | 06/04/2025 - The issue where the By Name List (BNL) report was not loading as expected has now been resolved. The report now generates properly. If you experience any further issues or have questions, please submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! | 128 | No |
| 848261 | BNL not completing - Copy | Accepted (Closed) | 06/03/2025 | 06/03/2025 | No public comment. | 128 | No |
| 843999 | Icons are appearing blank on various dashboards in CaseWorthy | Accepted (Closed) | 04/29/2025 | 07/15/2025 | 07/15/2025 - Resolved - An issue was previously identified where icons appeared blank on several dashboards, potentially impacting navigation or visibility of certain dashboard options. The issue has now been resolved. If you continue to experience any problems or have additional concerns, please submit a ticket at https://cthmis.com/support/. Thank you for your patience! | 163 | Yes |
| 839119 | Server Error 403 in HMIS When Attempting to View Files | Accepted (Closed) | 03/20/2025 | 04/23/2025 | 04/23/2025 - Resolved: The issue where users encountered a "Server Error 403" when attempting to upload or view files for clients within HMIS has now been resolved. File access and upload functionality should be working as expected. **Workaround (if issue persists with PDF viewing): **For users still experiencing issues viewing PDF documents in HMIS, please follow these steps to disable the Adobe Acrobat extensionin GoogleChrome: 1. Open Chrome and click the three dots (More) in the top-right corner. 2. Select Settings, then go to Extensions. 3. Locate the Adobe Acrobat extension. 4. Disable the extension by toggling the switch next to it (it should turn from blue to gray). 5. Close and re-launch Chrome, then log back into HMIS to test viewing your documents. If you continue to experience any issues or have questions, please submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! | 203 | Yes |
| 838454 | DMHAS Report, Report Loading Issue | Resolved - @ | 03/13/2025 | 04/02/2025 | 04/02/2025 - RESOLVED: Previously, users experienced an issue where selecting "Detail Report for Export" in the DMHAS report caused an indefinite loading screen. The report is now functioning as expected. If you encounter any further issues or have additional concerns, please submit a ticket at https://cthmis.com/support/. Thank you for your patience and support! | 210 | No |
| 834977 | H2H Summary and Client Detail Reports - Missing DMHAS Services | Accepted (Closed) | 02/12/2025 | 03/13/2025 | 02/25/2025 - RESOLVED - The H2H Summary and Client Detail - DMHAS/DDaP Services Report has been fixed to ensure that all DMHAS/DDaP Services within the report date range are correctly displayed. If you have any further questions or encounter any issues, please submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! | 239 | No |
| 834527 | Error in Enroll DMHAS/PATH Workflow – 'Object Reference' Message | Resolved - @ | 02/10/2025 | 07/28/2025 | 07/16/2025 - RESOLVED: An issue was previously identified in the Enroll DMHAS/PATH entry workflow where users encountered the error message: "Object reference not set to an instance of an object." This occurred during the entry process and could prevent completion of the workflow. The issue has now been resolved. If you continue to experience this error or have any questions, please submit a ticket at https://cthmis.com/support/. | 241 | Yes |
| 833606 | Updated Q15 in the PATH report | Accepted (Closed) | 02/04/2025 | 02/18/2025 | 02/18/2025 - Resolved: PATH Q14 Enrollment Counts Now Restricted to Reporting Period. The issue where Q14: Number of new persons contacted this reporting period who became enrolled in PATH did not properly restrict results to the reporting period has now been resolved. The calculation now correctly applies date restrictions, ensuring only clients with a PATH Date within the reporting period (@StartDate - @EndDate) are included. If you have any further questions or encounter any issues, please submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! | 247 | Yes |
| 833237 | BNL - H2H Clients on BNL after being housed | Accepted (Closed) | 01/31/2025 | 04/07/2025 | 02/20/2025 - Resolved: H2H Projects Now Filtering Correctly on BNL This issue has been resolved. H2H projects now only display clients on the By Name List (BNL) if they have one of the three Literally Homeless situations: Emergency Shelter (ES), Safe Haven, or Place Not Meant for Habitation. If you have any further questions or encounter any issues, please submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! | 251 | No |
| 833182 | CHN View Only Form Omitting Results | Closed | 01/31/2025 | 02/07/2025 | 02/07/2025 - The issue with the CHN View Only role on the CHN View Only - V2 page, where filtering by Most Recent CAN Region and Program Enrollment Start Date displayed fewer listings than expected, has now been resolved. If you experience any further issues or have questions, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! | 251 | No |
| 832596 | BNL not completing | Accepted (Closed) | 01/28/2025 | 02/07/2025 | 01/28/2025 - We have identified an issue where the By Name List (BNL) report is not completing as expected. This prevents users from generating the report successfully. Our development team is actively investigating the issue to implement a resolution. If you have any questions or encounter further concerns, please submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! | 254 | No |
| 830983 | SUR Table 24 excludes Rental by Clt w/ongoing housing subsidy | Accepted (Closed) | 01/15/2025 | 01/16/2025 | 01/15/2025 - We have identified an issue with the Shelter Utilization Rate (SUR) report. In Table24, the row for “Rental by client with ongoing housing subsidy” under the Permanent Destinations category is not counting clients with this exit destination. Our development team is actively investigating this issue to implement a resolution. If you have any questions or encounter further issues, please submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! | 267 | No |
| 830500 | SUR Report Issue, 'Parameter 'NumUnits' cannot be null' error | Resolved - @ | 01/10/2025 | 01/15/2025 | 01/14/2025 - RESOLVED - The issue where adding values to the Override Units Available and Override Beds Available fields resulted in reports showing 0 bednights used and 0.00% bednights has now been resolved. The fields should now calculate and display bednight data correctly in the report. If you have any further questions or encounter any issues, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! | 272 | No |
| 828518 | Bug Fix - Pull all Org Case Notes into Case Note Report - Dev | Completed (QA / Review) | 12/19/2024 | 12/24/2024 | No public comment. | 293 | No |
| 827821 | DDAP Export issues | Accepted (Closed) | 12/13/2024 | 01/14/2025 | 01/02/2025 - We have identified an issue where children are being incorrectly included in the DDaP Export. This behavior is not expected and may affect the accuracy of the export. We are actively investigating this issue to implement a resolution. If you have any questions or encounter further issues, please submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! | 300 | No |
| 825266 | LMS Train - unable to complete HUD Prog Assessment in enroll workflow | Completed (QA / Review) | 11/20/2024 | 12/12/2024 | 12/04/2024 - RESOLVED - The issue in the _LMStrain database where users could not proceed past the HUD Program Data assessment during the entry enrollment workflow has now been resolved. This issue was specific to the training database and did not affect the production database. If you experience any further issues or have questions, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! | 322 | No |
| 823827 | BNL Report Issue, DCF Columns | Completed (QA / Review) | 11/07/2024 | 12/06/2024 | 11/15/2024 - We have identified an issue in the By Name List (BNL) v2.12 report where the columns "Have you ever been under DCF care or resided with a foster family through DCF?" and "Was DCF your legal guardian when you turned 18?" are blank, even when answered on the CAN Intake assessment for the most recent CAN enrollment. Path to Report: Reports > Compliance Reports (Org) > By Name List (BNL) v2.12. Our team is working to resolve this. If you have questions or concerns, please submit a ticket at https://cthmis.com/support/. Thank you for your patience! | 336 | No |
| 823443 | LSA HDX Error - settings change from ALL to NONE preventing successful initial upload | >Closed | 11/05/2024 | 11/18/2024 | 11/18/2024 - RESOLVED: The issue where the LSA settings reverted from "ALL" to "NONE" after clicking save on the edit form has been resolved. The settings should now save correctly without reverting. If you have any further questions or encounter any issues, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! | 338 | Yes |
| 822996 | 84243 - Current Living Situation Text Labels in CT HMIS | Completed (QA / Review) | 11/01/2024 | 02/14/2025 | 12/12/2024 - We have identified an issue where text labels are not displaying on the Current Living Situation (Summary) form, preventing the text from showing on the summary page. Path to Form: Client Management > Case Management > Current Living Situation > Current Living Situation (Summary) CaseWorthy is actively investigating this issue and expects the resolution to be applied in a January code migration. The exact date will be announced once it is confirmed. If you have any questions or encounter further issues, please submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! | 342 | Yes |
| 822845 | Appointments Duplicated on the Cancellation Screen | Resolved - @ | 10/31/2024 | 03/17/2025 | 03/17/2025 - The issue where CAN appointments were duplicating on the Appointment Cancellation screen, displaying both the scheduled appointment date and additional entries with creation dates, has now been resolved. Only the actual scheduled appointment should now appear on this screen. Role: Coordinated Access Network. Path to Form: Left Menu > Appointment Schedule > Appointment Cancellation. If you experience any further issues or have questions, please submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! | 343 | No |
| 821901 | BNL Bug Fix: BNL Report - Coordinated Access Network Field Not Calculating | Completed (QA / Review) | 10/24/2024 | 12/04/2024 | 12/04/2024 - RESOLVED - The issue with the By Name List (BNL) report where the calculated field "Coordinated Access Network" was not calculating correctly, impacting the ability to filter the report by CAN, has now been resolved. Path to Report: Reports > Compliance Reports (Org) > By Name List (BNL) v2.12 If you experience any further issues or have questions, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! | 350 | No |
| 821483 | By Name List Issue: Subcommunity Defaults to Meriden | Accepted (Closed) | 10/22/2024 | 10/25/2024 | 10/25/2024 - The issue where the subcommunity field was incorrectly defaulting to Meriden for all CANs in the BNL update (version 2.12) has now been resolved. If you have any further questions or encounter any issues, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! | 352 | No |
| 818795 | CT HMIS Performance Issues - 10-1-2024 | Accepted (Closed) | 10/01/2024 | 10/02/2024 | 10/01/2024 - CT HMIS recently experienced some performance issues, where larger reports were taking longer than usual to load. This issue now appears to be resolved, but we will continue to monitor the system closely. If you encounter any further issues or have questions, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding. | 373 | No |
| 818304 | Urgent- report for DMHAS SAGE csv validation errors for Q5a vs. Q26b,c&d | Accepted (Closed) | 09/27/2024 | 11/21/2024 | 10/25/2024 - The issue where the APR CSV export was being rejected due to data validation errors for Q5A vs. Q26B, Q26C & Q26D has now been resolved. If you experience any further issues, please feel free to submit a ticket at https://cthmis.com/support/ or email us at help@nutmegit.com. Thank you for your patience and understanding! | 377 | Yes |
| 817654 | Update on APR, CAPER, and CSV Issues Following Code Migration | Closed | 09/23/2024 | 10/15/2024 | 10/15/2024 - Hello CT HMIS Users, Please see the note below for information regarding the recent issues caused by the CaseWorthy code migration: Thank you for your patience as we’ve worked through the recent issues related to the APR, CAPER, and CSV exports. These issues arose following the CaseWorthy code migration, and we’ve been collaborating closely with them to get everything resolved as quickly as possible. While our development team has resolved most of the issues, we are still awaiting final baseline updates from CaseWorthy to ensure everything functions smoothly. We appreciate your understanding and continued support as we work together to provide the best experience for you. If you have any questions or need assistance, please feel free to submit a ticket at https://cthmis.com/support/. You can also view the CT HMIS Known Issues list here: https://cthmis.com/support/ct-hmis-known-issues/ Thank you again for your understanding! | 380 | Yes |
| 817197 | BNL bug fix - Document Status Field Updating Multiple Rows | Accepted (Closed) | 09/19/2024 | 02/24/2025 | 02/24/2025 - RESOLVED: The issue on the Document Check - CT HMIS form, where updating the Document Contents Verified/Document Status field for one row incorrectly applied the same update to other rows, has now been resolved. The field should now update correctly without affecting other entries. Path to Form/Report: Client Management > Files and Documents > Documents > Document Check - CTHMIS If you have any further questions or encounter any issues, please submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! | 385 | No |
| 816953 | RHY-HMIS CSV ISSUE (Data Validation) | Accepted (Closed) | 09/17/2024 | 01/06/2025 | 09/20/2024 - RESOLVED - The issue where the RHY CSV export was being rejected due to data validation errors has now been resolved. While we await a baseline fix from CaseWorthy, we implemented a solution to assist users in the meantime. If you experience any further issues, please feel free to submit a ticket at https://cthmis.com/support/ or email us at help@nutmegit.com. Thank you for your patience and understanding! | 386 | Yes |
| 816823 | CT - 505 & CT 503 LSA Completes with errors/unable to get a file to download | >Closed | 09/16/2024 | 11/21/2024 | 11/19/2024 - RESOLVED: The issue where the LSA for CT-505 and CT-503 completed with errors has been resolved. The reports should now generate successfully without errors. If you have any further questions or encounter any issues, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! | 387 | Yes |
| 816273 | Optimize the HMIS Program Enrollment Summary form | Accepted (Closed) | 09/11/2024 | 10/25/2024 | 10/25/2024 - We've optimized the HMIS Program Enrollment Summary form to significantly improve load-time performance. The form now loads much faster. If you have any further questions or encounter any issues, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! Release Note: https://cthmis.com/release-notes/hmis-program-enrollment-summary-form-optimized/ | 392 | No |
| 815766 | Validation Error Total in Q27M (2) must be less than or equal to youth under age 25 in Q5A (1) | Accepted (Closed) | 09/06/2024 | 11/21/2024 | No public comment. | 397 | Yes |
| 815756 | Q6b. Enrollment CoC/Client Location Not a valid HUD Defined-CoC Code Error (APR/CAPER DQ Report) | Accepted (Closed) | 09/06/2024 | 11/04/2024 | 09/25/2024 - RESOLVED: The issue with Q6b - Enrollment CoC on the Data Quality Report - FY 2024 v.1, where all non-HoH enrollment members were incorrectly showing 'Not a valid HUD-defined CoC Code' in the Client Location field, has now been resolved. You can access this table via the Hyperlink to Q5 and Q6 tables > Page 2, Q6b: Universal Data Elements in the APR & CAPER. If you have any further questions or encounter any issues, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! | 398 | Yes |
| 815720 | CT HMIS HUD CSV Prior Living/Destination/Current Living Missing from Export | Accepted (Closed) | 09/06/2024 | 12/09/2024 | 12/09/2024 - RESOLVED - The issue where Prior Living, Destination, and Current Living data were missing from the CSV export, as well as the parent reports for those tables in the APR/CAPER and Client Detail Report, has been fully resolved. These issues were caused by the recent CaseWorthy code migration. If you have any further questions, please submit a ticket at https://cthmis.com/support/ or email us at help@nutmegit.com. | 398 | Yes |
| 815465 | Known Issue: Client Detail Sub Report (APR & CAPER) Issue-Exit Destinations blank for Leavers | Completed (QA / Review) | 09/04/2024 | 09/10/2024 | 09/10/2024 - The issue where the 'Exit Destination (HUD Program - Latest)' and 'Prior Residence (HUD Universal - Entry)' fields were blank in the Client Detail Sub Report for the APR & CAPER has now been resolved. If you have any further questions, please feel free to submit a ticket at https://cthmis.com/support/ or email us at help@nutmegit.com. Thank you for your patience and understanding!" | 400 | No |
| 815242 | Known Issue: HUD Universal Assessment Not Displaying Data in "During Program" Workflow | Accepted (Closed) | 09/03/2024 | 11/01/2024 | 11/01/2024 - RESOLVED - The issue with HUD Universal Assessment data not displaying in the "During Program" workflow has been resolved. The HUD Universal Assessment assessment is now removed from all programs in this workflow, as the data is no longer required after Project Start per HUD standards. For any questions, please submit a ticket at CT HMIS Support. Thank you for your patience. | 401 | No |
| 813734 | Known Issue: SSVF V2 (Org) & Veteran Program Data (Org) Reports won't load | Accepted (Closed) | 08/22/2024 | 09/06/2024 | 09/06/2024 - The issue with the SSVF V2 (Org) & Veteran Program Data (Org) Reports not loading in the Report Viewer Window has now been RESOLVED. Thank you for your patience and understanding! If you experience any further issues or have questions, please submit a ticket at https://cthmis.com/support/ or email us at help@nutmegit.com. | 413 | No |
| 813259 | Project Enrollment screen is showing incorrectly under the CAN Role | Accepted (Closed) | 08/20/2024 | 09/12/2024 | 09/10/2024 - The issue where the Project Enrollments screen in the Coordinated Access - Network Role was displaying client assessments instead of project enrollment data has now been resolved. If you have any further questions, please feel free to submit a ticket at https://cthmis.com/support/ or email us at help@nutmegit.com. Thank you for your patience and understanding! | 415 | No |
| 813070 | Service Request Add New form loading Issue | Accepted (Closed) | 08/19/2024 | 08/22/2024 | 08/21/2024 - RESOLVED - The problem that was preventing the Service Request Add New form from loading has been fixed. Users can now continue adding new Service Requests in CT HMIS. If you have any questions or need assistance, please don't hesitate to contact us via https://cthmis.com/support/ or hmis@nutmegit.com! | 416 | No |
| 812614 | DMHAS Workflow HUD Health Insurance Assessment not appearing - RESOLVED | Accepted (Closed) | 08/15/2024 | 09/06/2024 | 09/04/2024 - The issue that prevented the HUD Health Insurance Assessment from appearing in the DMHAS workflow when HUD Health Insurance = YES on the HUD Program Assessment has been RESOLVED. Users can run/review a compliance report ex. APR/CAPER to determine if any clients need to have the HUD Health Insurance Assessment added to their enrollment. You can also access a quick guide for the steps to add the missing assessment here: CT HMIS Adding a missing assessment to an enrollment (Outside of the workflow) Knowledge Base Article. Please submit a ticket to help@nutmegit.com if you need assistance adding the missing assessment. You can also join the CT HMIS Office hours on Thursdays beginning on 9/5/24 to get real time assistance. | 420 | No |
| 812203 | DMHAS/DDaP Export “Detail report for export” Issue | Accepted (Closed) | 08/13/2024 | 08/22/2024 | 08/21/2024 - RESOLVED - The issue preventing the DMHAS/DDaP Export, “Detail report for export” from loading has been resolved. The report now loads when you click on the “Detail report for export” hyperlink. We sincerely apologize for any inconvenience this has caused! Please let us know if you have any questions or need additional assistance at https://cthmis.com/support/ | 422 | No |
| 811879 | Known Issue: Emergency Shelter (Workflow/Role) - Step 2 (Check in) error | Accepted (Closed) | 08/09/2024 | 10/11/2024 | 10/11/2024 - RESOLVED - **Update to Emergency Shelter (ES) Workflow** We have recently removed the option to enroll and check in clients through the Emergency Shelter (ES) Enrollment workflow due to recurring errors and limited use. Users can still complete these actions using the left-side menu options. No further action is required other than adjusting to this updated workflow. For more details, please refer to the release note. Thank you for your understanding! If you have any questions, please feel free to submit a ticket at https://cthmis.com/support/. | 426 | No |
| 811405 | Find Client - Client search isn't working | Accepted (Closed) | 08/06/2024 | 08/29/2024 | 08/06/2024 - Find Client Issue (Resolved) We have resolved the problem with the Find Client form not returning results for all roles except CHN VIEW ONLY and CHN VIEW ONLY – Reporting. We are actively working to ensure these two roles function correctly. Please note that this is a temporary solution while we thoroughly review the functionality and either fix the issue or implement an alternative solution that does not have this problem. | 429 | No |
| 811080 | Known Issue: Inconsistent Alert for Missing Move-in Date After 45 Days-Alert RuleID 6 | Accepted (Closed) | 08/02/2024 | 09/05/2024 | 08/06/2024 - The Missing Move-in Date After 45 Days - Alert RuleID 6, which should indicate a missing housing Move-in date, is not consistently displaying as expected. We are aware of this issue and are actively investigating it to find a resolution. Updates will be provided as soon as we have more information. | 432 | No |
| 811078 | Known Issue: Invaild Move-in Date Issue (shows when no move in date)/multiple rows-Alert RuleID16 | Accepted (Closed) | 08/02/2024 | 08/21/2024 | 08/16/2024 - We are pleased to inform you that the issue with the Invalid Move-in Date Alert RuleID 16 has been resolved. This problem, which caused incorrect alerts for clients without a Move-in Date, has been addressed and fixed. Thank you for your patience while we worked on this. If you have any further questions or encounter any related issues, please feel free to submit a ticket to hmis@nutmegit.com. | 432 | No |
| 811057 | APR 2024 CSV table Q9b does not match Primary report table | Accepted (Closed) | 08/02/2024 | 09/27/2024 | 09/26/2024 - RESOLVED: The issue where Q9b in the CoC APR FY 2024 CSV Export did not match the data from the Primary Report Table (CoC APR ESG CAPER) has now been resolved. If you have any further questions or encounter any issues, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! | 433 | Yes |
| 808200 | BNL v2.11 not running periodically | Accepted (Closed) | 07/30/2024 | 08/23/2024 | 08/21/2024 - RESOLVED - The issue with the BNL not loading periodically has been resolved, and you can now run it consistently without issue. If you run into any more issues or need a hand, please do not hesitate to submit a ticket via https://cthmis.com/support/form-by-name-list-issues/. Thanks so much for your patience! | 436 | No |
| 807663 | SUR Issue | Completed (QA / Review) | 07/25/2024 | 09/25/2024 | 08/01/2024 - Shelter Utilization Report "Override Bed/Unit Count" Some users have reported incorrect bed numbers being pulled into the Shelter Utilization Report (SUR) by default. While we investigate this issue, we recommend using the "Override Beds" feature on the report parameters page (where you enter the date range, program, etc.) to enter the correct number of beds for the Utilization rates calculation. The same can be done for units using the "Override Units" feature. | 441 | No |
| 806180 | CE APR Question Status = Completed with errors for CT - 505 Meriden/Middlesex/Wallingford CAN | Accepted (Closed) | 07/15/2024 | 10/22/2024 | 10/22/2024 - RESOLVED - The CE APR completes successfully for CT - 505. This baseline issue has been resolved by CaseWorthy. | 450 | Yes |
| 800393 | HIV / AIDS Acuity Index Report Total Score, TCell, VLoad issues | Accepted (Closed) | 05/29/2024 | 10/25/2024 | 10/25/2024 - RESOLVED - The issue where the "Total Score" was incorrectly excluding the "HIV Scores" and the "TCell Count" & "Viral Load" data were showing as "Not Available" has now been resolved. All data should now display correctly. If you have any further questions or encounter any issues, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! 4o | 498 | No |
| 798456 | One Time Field not visible on Enrollment Summary form1000001906 | Accepted (Closed) | 05/14/2024 | 09/24/2024 | 09/23/2024 - RESOLVED: The issue where the HMIS One Time field (e.g., Date of Engagement) was not visible on the program enrollment summary form for certain project types (e.g., Street Outreach) has now been resolved. Populating this field will also update table Q9b: Number of Persons Engaged in the APR. We recommend that you run and review your respective funder reports (e.g., PATH/APR) to ensure all data is accurate. If you have any further questions or encounter any issues, please feel free to submit a ticket at [https://cthmis.com/support/](https://cthmis.com/support/). Thank you for your patience and understanding! | 513 | Yes |
| 793471 | DMHAS Assessments incorrectly shows for all fam mem, only required for HoH | Accepted (Closed) | 04/12/2024 | 01/28/2025 | 01/28/2025 - Resolved: The issue where the DMHAS Required assessments (Substance/Mental Health/DMHAS) were incorrectly showing for all family members during the enrollment process, instead of only for the Head of Household (HoH), has now been resolved. The workflow now functions correctly, as only the HoH will see the required assessments. If you experience any further issues, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! | 545 | No |
| 790178 | HOPWA APR Report Sum of Rows 1 and 5-17 incorrect | Accepted (Closed) | 04/03/2024 | 06/17/2024 | 06/14/2024 - This issue has been RESOLVED. The Sum of Rows 1 and 5-17 now calculate correctly. Please make sure you run the report using the DOH/AIDS HOPWA Role. Thank you for allowing us the opportunity to answer your questions and resolve your issue. Should you have a new issue or additional questions, please create a new ticket by emailing help@nutmegit.com. Have a great day! | 554 | No |
| 789433 | Values of HOPWA Funds Expended for TBRA & STRMU doubled their actual value for HOPWA | Accepted (Closed) | 03/28/2024 | 06/26/2024 | 06/24/2024 - Update - ISSUE RESOLVED: The HOPWA APR v5.2 report in CT HMIS displays correct values for HOPWA Funds Expended on Total HOPWA Housing Subsidy Assistance & Permanent Housing Placement Services. The reported values are no longer inaccurately doubled. Please submit any questions or new issues to hmis@nutmegit.com. | 559 | No |
| 767154 | CoC APR Exports slow/delayed due to missing Task Objects | >Closed | 10/17/2023 | 08/30/2024 | 04/25/2024 - Description of the issue: When generating a CoC APR Export from CaseWorthy, file generation may take longer than usual. A fix has been released by CaseWorthy and will be applied during the next code migration. Form/Report Impacted: CCEH Batch File Exports Table / Section Impacted: Gear > Download File Path to Form/Report: Reports > Report Exports Path to Reports: Reports > Compliance Reports > HMIS / HUD Compliance Reports > APR FY2024 v.1.0 & CAPER FY 2024 v.1.0 > APR CSV Export Status: Low Workaround: N/A - the file will generate, some may take longer than 20 minutes. If the file does not generate after 2 hours, submit a ticket to hmis@nutmegit.com. | 723 | Yes |
| 766008 | Issue running reports after Export to CSV is clicked | >Closed | 10/09/2023 | 08/29/2024 | 08/29/2024 - The issue with running reports after clicking the Export button has been resolved. The recent code migration in CaseWorthy has fixed the problem, and all reports are now working correctly. Thank you for your patience. | 730 | Yes |
| 717708 | CTHMIS.com Designation of Access - Kyra Brown | Resolved - @ | 02/15/2023 | 02/15/2023 | No public comment. | 967 | No |
| 673962 | ID 36848 - ESG CAPER under Department of Housing | Resolved - @ | 02/24/2022 | 03/09/2022 | No public comment. | 1.323 | Yes |
| 656839 | 232114 - FW: ROI expired mid enrollment | Resolved - @ | 10/14/2021 | 12/01/2021 | No public comment. | 1.456 | No |
| 216902 | User Login History errors on load | >Closed | 12/05/2018 | 02/01/2019 | No public comment. | 2.499 | Yes |
| 200609 | Unexpected Exit/Discharged of PATH Clients | >Closed | 10/18/2018 | 11/02/2018 | No public comment. | 2.548 | No |
| 182469 | PATH 2018 - Q13 not populating/One Time Field coded incorrectly | Resolved | 09/06/2018 | 11/02/2018 | No public comment. | 2.590 | No |
| 171307 | Check In form has unchecked boxes for checked in clients | >Closed | 08/09/2018 | 08/31/2018 | No public comment. | 2.618 | Yes |
| 168741 | HOPWA APR Outcomes reporting incorrect numbers | >Closed | 08/02/2018 | 10/12/2018 | No public comment. | 2.624 | No |
| 168107 | HOPWA Report - CaseWorthy - HOPWA APR; Table 5D - 2, line 18; Housing Search and Info | >Closed | 08/01/2018 | 08/20/2018 | 01/01/1900 - 1. ISSUE DESCRIPTION: HOPWA APR; Table 5D - 2, line 18; Housing Search and Info - data from services table is not populating report 2. User Account: 3. Role: ------------------------------ DOH AIDS/HOPWA 4. Path to Form/Report: 5. Example Client IDs: 96804 99742 100289 100289 100289 101522 101522 102651 134869 6. Priority: -- HIGH REPORT INFO Report URL: ------------------------------- ReportStartDate=07/01/2017&ReportEndDate=06/30/2018&OrganizationIDList=4688&ProgramIDList=1123& Report File/Screen Attached? ---- Yes * Org(s) Ran On: ------------------------ Columbus House * Program(s) Ran On: ---------------- 1123 * Provider(s) Ran On: * Resource(s) Ran On: NA * Date Range of Report: ------------- 7/1/2017-6/30/2018 | 2.626 | No |
| 166803 | CAPER - DOH - ESG CAPER (Fall 2017) Tables q23a and q23b are showing '0' | >Closed | 07/30/2018 | 08/02/2018 | No public comment. | 2.628 | No |
| 166172 | Fall 2017 APR Q8a doesn't match Q5a | >Closed | 07/27/2018 | 08/06/2018 | 01/01/1900 - **There is a problem with a CaseWorthy Report** Database url: https://ecm.cthmis.com/cceh.ecm 1. Report URL (required) https://ecm.cthmis.com/CaseWorthy_7_2/ReportViewer.aspx?FormID=1000000943&URLID=85591#Pf148c7dbe24b49f1b0475d5296fe8b26_27_168iT0 2. Table / Section with Issue (Ex: Section 2, Question 3) Q8a: Households Served 3. Example clients (if can be determined) unable to determine 4. Description of problem Total in Q8A (189) must equal the sum of adult heads of household plus child and unknown-age heads of household in Q5A (190). Both the client detail and data quality reports show 190 so I can't figure out why q8a is showing 189. Optional: Report Name CoC APR - Fall 2017 Attach Report (consider ppi) Report Period: 5/1/2017 12:00:00 AM - 4/30/2018 12:00:00 AM Organization(s): Capitol Region Mental Health S+C Program(s): Hartford TRA combo (S+C)(PSH)(CT0022) Database Server: 10.1.4.15 | 2.630 | No |
| 155101 | SPDAT v4.01 Section E has a different value than paper | >Closed | 06/29/2018 | 08/03/2018 | No public comment. | 2.659 | Yes |
| 150253 | Family Veterans form in workflow displays wrong family name/no add/edit button | >Closed | 06/19/2018 | 10/01/2018 | No public comment. | 2.669 | No |
| 145701 | Service Request Issue - Form Loses Selected Org and returns no results - CaseWorthy | >Closed | 06/07/2018 | 10/01/2018 | No public comment. | 2.681 | Yes |
| 142404 | Total Family Income on dashboard looks wrong - Caseworthy | >Closed | 05/25/2018 | 07/24/2018 | No public comment. | 2.694 | Yes |
| 137831 | Contact/Service (PATH) End date is defaulting to the entry/current date - CaseWorthy | >Closed | 05/09/2018 | 09/24/2018 | No public comment. | 2.710 | Yes |
| 134747 | Enrollment exit date defaults to the current date - CaseWorthy | >Closed | 04/30/2018 | 01/25/2019 | No public comment. | 2.719 | Yes |
| 123553 | Entity Name is showing the user's name vs showing the client's name when saving a workflow | >Closed | 04/05/2018 | 07/06/2018 | No public comment. | 2.744 | Yes |
| 118722 | user login issue CW - Logged in Time Report - Caseworthy | >Closed - Vendor Unresponsive | 03/21/2018 | 04/05/2019 | No public comment. | 2.759 | Yes |
| 112382 | Case Notes HMIS Date Error - CaseWorthy | >Closed | 02/16/2018 | 06/13/2018 | No public comment. | 2.791 | No |
-
Known Issues
-
Known Public Issues
Generated by wpDataTablesTicket # Summary Status Ticket Created Latest Comment Ticket Age Is this a vendor issue or bug? 859640 HMIS Training Site Issue, communicating with the server error Waiting on Vendor/Third Party 09/08/2025 09/14/2025 - Some users may see the error “An error occurred communicating with the server” when logging into the CT HMIS Training site. We’ve escalated this to the vendor for resolution. If you experience this error, please submit a ticket at https://cthmis.com/support/ 31 Yes 854856 Bug Fix - Subcommunity Column on BNL not displaying all subcommunities Bug Fix - Issue Created 07/30/2025 08/14/2025 - We are investigating an issue where the Subcommunity column on the BNL is not displaying all subcommunities as expected. Our development team is reviewing. If you notice missing subcommunities or have related concerns, please submit a ticket at cthmis.com/support. 71 No 853863 Error Communicating w/Server on login - Firefox Waiting on Vendor/Third Party 07/22/2025 07/22/2025 - We have identified an issue where users are unexpectedly logged out of HMIS CaseWorthy and, upon attempting to log back in—particularly when using Google Chrome or Firefox—receive one of the following errors: "Unable to connect to server" & "Error communicating with server". We have escalated the issue to CaseWorthy, and they are actively working on a fix for both Chrome and Firefox browsers. Temporary Workaround – Clear Cache for the CaseWorthy Page Only You can resolve this issue by clearing the cache specifically for the CaseWorthy site: FIREFOX 1. Go to the CaseWorthy login page. 2. Click the lock icon 🔒 in the address bar. 3. Click “Clear Cookies and Site Data…”. 4. Click "Remove" to confirm. 5. Reload the login page. If you continue to experience this issue or have additional questions, please submit a ticket at https://cthmis.com/support/. 79 Yes 853475 Error Communicating w/Server on login - Chrome Waiting on Vendor/Third Party 07/18/2025 08/29/2025 - Tentative ETA of Sprint 19 83 Yes 850574 System Allowing Check-In to Beds/Slots After End Date Waiting on Vendor/Third Party 06/23/2025 07/18/2025 - We have identified an issue where Beds/Slots with an End Date (i.e., closed beds) are still appearing on the bed lists, allowing users to assign clients to them even after the specified end date has passed. The issue has been reported to Caseworthy, and we are currently awaiting a fix. If you have questions or encounter related issues, please submit a ticket at https://cthmis.com/support/. 107 Yes 849196 Youth Appearing on BNL W/out Meeting Inclusion Criteria In Progress 06/12/2025 10/09/2025 - RESOLVED: BNL logic updated. Youth are no longer marked as active unless they meet the defined inclusion criteria. If you have related questions or examples, please submit a ticket at https://cthmis.com/support/. 119 No -
Resolved Issues
-
Resolved Public Issues
Generated by wpDataTablesTicket # Summary Status Ticket Created Ticket Closed Date LatestComment TicketAge Is this a vendor issue or bug? 862098 BNL Current ES, SH, TH Enrollments or CLA blank for some clients - BUG FIX Accepted (Closed) 09/11/2025 10/03/2025 09/11/2025 - We are actively working on an issue where some clients on the By-Name List (BNL) show no data in the Current ES, SH, TH enrollment or CLA column underReports > Compliance Reports > By Name List (BNL) v2.15 > Current ES, SH, TH enrollment or CLA. If you have related questions or examples, please submit a ticket at https://cthmis.com/support/. 28 No 859036 Annual Assessment Issue, Position at row 0 Error Accepted (Closed) 09/03/2025 10/07/2025 10/06/2025 - Resolved: The issue where users were unable to complete an annual assessment for some clients and received the error “There is no position at row 0” when creating an annual assessment has been resolved. Path to Form/Report: Case Management > Program Enrollment > Ellipsis Symbol for Enrollment > New Annual Assessment If you continue to experience issues or have related concerns, please submit a ticket at https://cthmis.com/support/. 36 Yes 857921 DDaP Export Issue - Duration of Service Format Error Resolved - @ 08/25/2025 08/29/2025 08/27/2025 - RESOLVED: We have resolved an error where the DDaP Export was incorrectly displaying and formatting the results in the "Duration of Service" for a Client. Path to Form/Report: Reports > Compliance Reports > DMHAS / DDAP Export 2025 > Run Report > Export to TXT (Pipe Delimited). A Release Note has been posted. If you have questions or encounter related issues, please submit a ticket at https://cthmis.com/support/. 45 No 856764 Services Monthly Summary Report CT HMIS - City of New Haven Resolved - @ 08/15/2025 08/26/2025 08/22/2025 - RESOLVED - An issue was previously reported where the Services Monthly Summary Report resulted in the error: "Cannot find either column 'ECMConfig' or the user-defined function 'ECMConfig.dbo.Report_ModifiedDate', or the name is ambiguous." This issue has been resolved and the report no longer produces an error. Path to Change: Reports > Operational Reports > Service Reports > Services by Month. If you experience any further issues, please submit a ticket at https://cthmis.com/support/. 55 Yes 856545 HOPWA APR Report Issue, Unable to load sub reports 1 & 4 Resolved - @ 08/13/2025 08/15/2025 08/14/2025 - We are investigating an issue where selecting Master Sub report 1 or 4 in the HOPWA APR report results in the error: "The item '/custom/27/HOPWA_APR_Sub_v_5_2' cannot be found. (rsItemNotFound)". Our development team is reviewing. If you experience this, please submit a ticket at cthmis.com/support. 57 No 853869 Clients in Period - CTHMIS (Org) Report Issue Closed 07/22/2025 08/06/2025 07/31/2025 - We are currently investigating an issue with the Clients in Period - CTHMIS (Org) report. An error message is displayed when the report is run: "An attempt was made to set credentials for a data source 'ECM' associated with the report. Report data source settings are specified in a way that prevents credentials from being submitted to the report server. (rsDataSourceNoPrompt)" We are working with CaseWorthy to identify the root cause and implement a resolution. Path to Form/Report: Reports>Operational Reports (Org)>Service Reports, Clients in Period - CTHMIS (Org)>Report. If you encounter this issue or have related concerns, please submit a ticket at https://cthmis.com/support/. 79 Yes 853150 HOPWA APR Data Issue, Duplicating Numbers in HOPWA APR "Part 3.C -- Section 1 Resolved - @ 07/16/2025 08/15/2025 07/22/2025 - We have identified an issue in the HOPWA APR, specifically in Part 3.C – Section 1, where the HOPWA Funds Expended values are displaying as double the actual amount. Path to Form/Report: *Administration > Reporting > Compliance Reports (Org) > HOPWA APR - 2017 (Org) > Run Report > Page 3, Part 3.C – Section 1. * Our team is currently investigating the cause and working to implement a resolution. If you have questions or encounter related issues, please submit a ticket at https://cthmis.com/support/. 85 No 853031 "Case Notes - All" report not loading after search is initiated Closed 07/15/2025 07/30/2025 07/21/2025 - We are currently investigating an issue with the "Case Notes - All" report. After entering a date range and clicking the Search button, the page continuously attempts to load but does not return any results. Path to Form/Report: Reports > Operational Reports > Case Notes - All Our team is working to identify the cause and implement a fix. If you encounter this issue or have related concerns, please submit a ticket at https://cthmis.com/support/. 86 Yes 852990 DMHAS Export Issue - ID113 Axis V GAF Score Closed 07/14/2025 08/05/2025 07/30/2025 - RESOLVED: We’ve fixed an issue in the DMHAS/DDaP Report where the system was pulling the wrong value (Axis IV instead of Axis V) into the Axis V GAF Score field. This caused the “Missing Required Response” error for the Axis V Functional data item in DDaP. What’s been done: A default value of 0 has been set but can be updated by a user if necessary. Going forward, only scores between 0 and 100 will be accepted. Any previously entered values outside that range will need to be updated. If you continue to encounter related issues or have questions, please submit a ticket at https://cthmis.com/support/. 86 No 852969 User Login Report Issue Resolved - @ 07/14/2025 07/15/2025 07/15/2025 - Resolved: The issue causing the User Login report to return the error “An error has occurred during report processing. (rsProcessingAborted)” has been resolved. The report should now run as expected. If you continue to experience issues or have related concerns, please submit a ticket at https://cthmis.com/support/. 87 No 852694 DMHAS Report Issue, Pipe Delimited Additional Zeroes Closed 07/10/2025 07/18/2025 07/11/2025 - RESOLVED: We resolved an issue with the DDaP Export in CT HMIS where certain date and time fields were displaying with extra or random zeros. This affected the following fields: Client admission date Functional score Service start/end dates and times Periodic assessment date Co-occurring assessment date This issue has now been resolved. If you encounter any further irregularities, please submit a ticket at https://cthmis.com/support/. 91 No 852666 Issue opening attached client files Accepted (Closed) 07/10/2025 07/29/2025 07/29/2025 - Resolved - An issue was previously identified where some client records with existing uploaded documents were not downloading correctly. This affected files that were uploaded prior to the cohost conversion. Newly uploaded files after the conversion were not impacted and functioned as expected. The issue has now been resolved. If you continue to experience problems accessing client documents, please submit a ticket at https://cthmis.com/support/. 91 Yes 852563 Current Client Chart/Role Issue Resolved - @ 07/09/2025 07/16/2025 07/16/2025 - Resolved - An issue was previously reported when attempting to view the Current Client Chart under the DOH AIDS/HOPWA role. Users encountered the following error: *"TCP Provider: The wait operation timed out. OLE DB provider 'MSOLEDBSQL' for linked server 'HartfordCWProd' returned message 'Login timeout expired.'". *This issue has now been resolved. If you experience any further problems or have related concerns, please submit a ticket at https://cthmis.com/support/. 92 Yes 852480 CAN Duplicate Appointment Issue Resolved - @ 07/08/2025 08/27/2025 08/27/2025 - RESOLVED: We have resolved an issue where duplicate CAN appointments were being created during the scheduling process. Path to form/report: Appointment Schedule > CA - Appointment Schedule > Gear Icon for ANY CAN Usage > Step 2: Make Appointment - 7.2. A release note has been posted. If you continue to have encounter duplicate appointments, have questions or encounter related issues, please submit a ticket at https://cthmis.com/support/. 92 Yes 852431 Bedlist Duplication issue Resolved - @ 07/08/2025 08/26/2025 07/11/2025 - We are investigating an issue where clients are appearing as duplicates on the Bedlist. Our team is working to identify the cause and implement a fix. If you notice duplicate entries or have related questions, please submit a ticket at https://cthmis.com/support/. 93 No 851988 Issue with DMHAS DDAP Report - Pipe Delimited Text Closed 07/03/2025 07/14/2025 07/08/2025 - The "Pipe Delimited Txt" export option is currently missing from the DMHAS/DDaP Export. Our team is aware of the issue and is working to restore this functionality. If you have any questions or need to report related concerns, please submit a ticket at https://cthmis.com/support/. We appreciate your patience as we work toward a resolution. 98 No 851955 Issue with CA Workflow Page Following Recent Update Resolved - @ 07/03/2025 08/20/2025 08/20/2025 - RESOLVED: The CA Workflow – CAEnrollmentProblems page was not displaying data after extended load times. This issue has now been resolved and the page is working as expected. 98 No 851885 Bedlist/Slot Check-in Page Issue Resolved - @ 07/03/2025 08/26/2025 08/26/2025 - RESOLVED: We have fixed an issue where bedlists were showing multiple entries for the same client, this issue has been corrected. Clients are no longer listed multiple times on the Slot Check In page. Path to Check-In screen: Program Tools > Bedlist/Resource Check-In > Step 2: Bedlist Checkin (Daily). You may review the Release Note. If you have questions or encounter related issues, please submit a ticket at https://cthmis.com/support/. 98 Yes 851850 Data Quality Report Issue Resolved - @ 07/02/2025 08/22/2025 08/22/2025 - RESOLVED - The Client Data Quality Report has been removed. Users should continue to use the HMIS Data Quality Report 2024, which is the current and supported report for client data quality review. Path to Change: Reports > Compliance Reports > Data Quality Monitoring > HMIS Data Quality Report 2024. Please review the Release Note. If you experience any further issues, please submit a ticket at https://cthmis.com/support/. 98 Yes 850818 DMHAS/DDaP Pregnancy Status Mappings Issue Resolved - @ 06/25/2025 07/08/2025 07/08/2025 - RESOLVED: The issue where the Pregnancy Status question included a response option that did not align with the available values in the DMHAS/DDaP database. This mismatch has been corrected, and the response options now accurately reflect the database values. If you notice any further discrepancies or have questions, please submit a ticket at https://cthmis.com/support/. 106 No 848268 BNL Report Loading Issue Accepted (Closed) 06/03/2025 06/04/2025 06/04/2025 - The issue where the By Name List (BNL) report was not loading as expected has now been resolved. The report now generates properly. If you experience any further issues or have questions, please submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! 128 No 848261 BNL not completing - Copy Accepted (Closed) 06/03/2025 06/03/2025 No public comment. 128 No 843999 Icons are appearing blank on various dashboards in CaseWorthy Accepted (Closed) 04/29/2025 07/15/2025 07/15/2025 - Resolved - An issue was previously identified where icons appeared blank on several dashboards, potentially impacting navigation or visibility of certain dashboard options. The issue has now been resolved. If you continue to experience any problems or have additional concerns, please submit a ticket at https://cthmis.com/support/. Thank you for your patience! 163 Yes 839119 Server Error 403 in HMIS When Attempting to View Files Accepted (Closed) 03/20/2025 04/23/2025 04/23/2025 - Resolved: The issue where users encountered a "Server Error 403" when attempting to upload or view files for clients within HMIS has now been resolved. File access and upload functionality should be working as expected. **Workaround (if issue persists with PDF viewing): **For users still experiencing issues viewing PDF documents in HMIS, please follow these steps to disable the Adobe Acrobat extensionin GoogleChrome: 1. Open Chrome and click the three dots (More) in the top-right corner. 2. Select Settings, then go to Extensions. 3. Locate the Adobe Acrobat extension. 4. Disable the extension by toggling the switch next to it (it should turn from blue to gray). 5. Close and re-launch Chrome, then log back into HMIS to test viewing your documents. If you continue to experience any issues or have questions, please submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! 203 Yes 838454 DMHAS Report, Report Loading Issue Resolved - @ 03/13/2025 04/02/2025 04/02/2025 - RESOLVED: Previously, users experienced an issue where selecting "Detail Report for Export" in the DMHAS report caused an indefinite loading screen. The report is now functioning as expected. If you encounter any further issues or have additional concerns, please submit a ticket at https://cthmis.com/support/. Thank you for your patience and support! 210 No 834977 H2H Summary and Client Detail Reports - Missing DMHAS Services Accepted (Closed) 02/12/2025 03/13/2025 02/25/2025 - RESOLVED - The H2H Summary and Client Detail - DMHAS/DDaP Services Report has been fixed to ensure that all DMHAS/DDaP Services within the report date range are correctly displayed. If you have any further questions or encounter any issues, please submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! 239 No 834527 Error in Enroll DMHAS/PATH Workflow – 'Object Reference' Message Resolved - @ 02/10/2025 07/28/2025 07/16/2025 - RESOLVED: An issue was previously identified in the Enroll DMHAS/PATH entry workflow where users encountered the error message: "Object reference not set to an instance of an object." This occurred during the entry process and could prevent completion of the workflow. The issue has now been resolved. If you continue to experience this error or have any questions, please submit a ticket at https://cthmis.com/support/. 241 Yes 833606 Updated Q15 in the PATH report Accepted (Closed) 02/04/2025 02/18/2025 02/18/2025 - Resolved: PATH Q14 Enrollment Counts Now Restricted to Reporting Period. The issue where Q14: Number of new persons contacted this reporting period who became enrolled in PATH did not properly restrict results to the reporting period has now been resolved. The calculation now correctly applies date restrictions, ensuring only clients with a PATH Date within the reporting period (@StartDate - @EndDate) are included. If you have any further questions or encounter any issues, please submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! 247 Yes 833237 BNL - H2H Clients on BNL after being housed Accepted (Closed) 01/31/2025 04/07/2025 02/20/2025 - Resolved: H2H Projects Now Filtering Correctly on BNL This issue has been resolved. H2H projects now only display clients on the By Name List (BNL) if they have one of the three Literally Homeless situations: Emergency Shelter (ES), Safe Haven, or Place Not Meant for Habitation. If you have any further questions or encounter any issues, please submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! 251 No 833182 CHN View Only Form Omitting Results Closed 01/31/2025 02/07/2025 02/07/2025 - The issue with the CHN View Only role on the CHN View Only - V2 page, where filtering by Most Recent CAN Region and Program Enrollment Start Date displayed fewer listings than expected, has now been resolved. If you experience any further issues or have questions, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! 251 No 832596 BNL not completing Accepted (Closed) 01/28/2025 02/07/2025 01/28/2025 - We have identified an issue where the By Name List (BNL) report is not completing as expected. This prevents users from generating the report successfully. Our development team is actively investigating the issue to implement a resolution. If you have any questions or encounter further concerns, please submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! 254 No 830983 SUR Table 24 excludes Rental by Clt w/ongoing housing subsidy Accepted (Closed) 01/15/2025 01/16/2025 01/15/2025 - We have identified an issue with the Shelter Utilization Rate (SUR) report. In Table24, the row for “Rental by client with ongoing housing subsidy” under the Permanent Destinations category is not counting clients with this exit destination. Our development team is actively investigating this issue to implement a resolution. If you have any questions or encounter further issues, please submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! 267 No 830500 SUR Report Issue, 'Parameter 'NumUnits' cannot be null' error Resolved - @ 01/10/2025 01/15/2025 01/14/2025 - RESOLVED - The issue where adding values to the Override Units Available and Override Beds Available fields resulted in reports showing 0 bednights used and 0.00% bednights has now been resolved. The fields should now calculate and display bednight data correctly in the report. If you have any further questions or encounter any issues, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! 272 No 828518 Bug Fix - Pull all Org Case Notes into Case Note Report - Dev Completed (QA / Review) 12/19/2024 12/24/2024 No public comment. 293 No 827821 DDAP Export issues Accepted (Closed) 12/13/2024 01/14/2025 01/02/2025 - We have identified an issue where children are being incorrectly included in the DDaP Export. This behavior is not expected and may affect the accuracy of the export. We are actively investigating this issue to implement a resolution. If you have any questions or encounter further issues, please submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! 300 No 825266 LMS Train - unable to complete HUD Prog Assessment in enroll workflow Completed (QA / Review) 11/20/2024 12/12/2024 12/04/2024 - RESOLVED - The issue in the _LMStrain database where users could not proceed past the HUD Program Data assessment during the entry enrollment workflow has now been resolved. This issue was specific to the training database and did not affect the production database. If you experience any further issues or have questions, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! 322 No 823827 BNL Report Issue, DCF Columns Completed (QA / Review) 11/07/2024 12/06/2024 11/15/2024 - We have identified an issue in the By Name List (BNL) v2.12 report where the columns "Have you ever been under DCF care or resided with a foster family through DCF?" and "Was DCF your legal guardian when you turned 18?" are blank, even when answered on the CAN Intake assessment for the most recent CAN enrollment. Path to Report: Reports > Compliance Reports (Org) > By Name List (BNL) v2.12. Our team is working to resolve this. If you have questions or concerns, please submit a ticket at https://cthmis.com/support/. Thank you for your patience! 336 No 823443 LSA HDX Error - settings change from ALL to NONE preventing successful initial upload >Closed 11/05/2024 11/18/2024 11/18/2024 - RESOLVED: The issue where the LSA settings reverted from "ALL" to "NONE" after clicking save on the edit form has been resolved. The settings should now save correctly without reverting. If you have any further questions or encounter any issues, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! 338 Yes 822996 84243 - Current Living Situation Text Labels in CT HMIS Completed (QA / Review) 11/01/2024 02/14/2025 12/12/2024 - We have identified an issue where text labels are not displaying on the Current Living Situation (Summary) form, preventing the text from showing on the summary page. Path to Form: Client Management > Case Management > Current Living Situation > Current Living Situation (Summary) CaseWorthy is actively investigating this issue and expects the resolution to be applied in a January code migration. The exact date will be announced once it is confirmed. If you have any questions or encounter further issues, please submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! 342 Yes 822845 Appointments Duplicated on the Cancellation Screen Resolved - @ 10/31/2024 03/17/2025 03/17/2025 - The issue where CAN appointments were duplicating on the Appointment Cancellation screen, displaying both the scheduled appointment date and additional entries with creation dates, has now been resolved. Only the actual scheduled appointment should now appear on this screen. Role: Coordinated Access Network. Path to Form: Left Menu > Appointment Schedule > Appointment Cancellation. If you experience any further issues or have questions, please submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! 343 No 821901 BNL Bug Fix: BNL Report - Coordinated Access Network Field Not Calculating Completed (QA / Review) 10/24/2024 12/04/2024 12/04/2024 - RESOLVED - The issue with the By Name List (BNL) report where the calculated field "Coordinated Access Network" was not calculating correctly, impacting the ability to filter the report by CAN, has now been resolved. Path to Report: Reports > Compliance Reports (Org) > By Name List (BNL) v2.12 If you experience any further issues or have questions, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! 350 No 821483 By Name List Issue: Subcommunity Defaults to Meriden Accepted (Closed) 10/22/2024 10/25/2024 10/25/2024 - The issue where the subcommunity field was incorrectly defaulting to Meriden for all CANs in the BNL update (version 2.12) has now been resolved. If you have any further questions or encounter any issues, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! 352 No 818795 CT HMIS Performance Issues - 10-1-2024 Accepted (Closed) 10/01/2024 10/02/2024 10/01/2024 - CT HMIS recently experienced some performance issues, where larger reports were taking longer than usual to load. This issue now appears to be resolved, but we will continue to monitor the system closely. If you encounter any further issues or have questions, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding. 373 No 818304 Urgent- report for DMHAS SAGE csv validation errors for Q5a vs. Q26b,c&d Accepted (Closed) 09/27/2024 11/21/2024 10/25/2024 - The issue where the APR CSV export was being rejected due to data validation errors for Q5A vs. Q26B, Q26C & Q26D has now been resolved. If you experience any further issues, please feel free to submit a ticket at https://cthmis.com/support/ or email us at help@nutmegit.com. Thank you for your patience and understanding! 377 Yes 817654 Update on APR, CAPER, and CSV Issues Following Code Migration Closed 09/23/2024 10/15/2024 10/15/2024 - Hello CT HMIS Users, Please see the note below for information regarding the recent issues caused by the CaseWorthy code migration: Thank you for your patience as we’ve worked through the recent issues related to the APR, CAPER, and CSV exports. These issues arose following the CaseWorthy code migration, and we’ve been collaborating closely with them to get everything resolved as quickly as possible. While our development team has resolved most of the issues, we are still awaiting final baseline updates from CaseWorthy to ensure everything functions smoothly. We appreciate your understanding and continued support as we work together to provide the best experience for you. If you have any questions or need assistance, please feel free to submit a ticket at https://cthmis.com/support/. You can also view the CT HMIS Known Issues list here: https://cthmis.com/support/ct-hmis-known-issues/ Thank you again for your understanding! 380 Yes 817197 BNL bug fix - Document Status Field Updating Multiple Rows Accepted (Closed) 09/19/2024 02/24/2025 02/24/2025 - RESOLVED: The issue on the Document Check - CT HMIS form, where updating the Document Contents Verified/Document Status field for one row incorrectly applied the same update to other rows, has now been resolved. The field should now update correctly without affecting other entries. Path to Form/Report: Client Management > Files and Documents > Documents > Document Check - CTHMIS If you have any further questions or encounter any issues, please submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! 385 No 816953 RHY-HMIS CSV ISSUE (Data Validation) Accepted (Closed) 09/17/2024 01/06/2025 09/20/2024 - RESOLVED - The issue where the RHY CSV export was being rejected due to data validation errors has now been resolved. While we await a baseline fix from CaseWorthy, we implemented a solution to assist users in the meantime. If you experience any further issues, please feel free to submit a ticket at https://cthmis.com/support/ or email us at help@nutmegit.com. Thank you for your patience and understanding! 386 Yes 816823 CT - 505 & CT 503 LSA Completes with errors/unable to get a file to download >Closed 09/16/2024 11/21/2024 11/19/2024 - RESOLVED: The issue where the LSA for CT-505 and CT-503 completed with errors has been resolved. The reports should now generate successfully without errors. If you have any further questions or encounter any issues, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! 387 Yes 816273 Optimize the HMIS Program Enrollment Summary form Accepted (Closed) 09/11/2024 10/25/2024 10/25/2024 - We've optimized the HMIS Program Enrollment Summary form to significantly improve load-time performance. The form now loads much faster. If you have any further questions or encounter any issues, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! Release Note: https://cthmis.com/release-notes/hmis-program-enrollment-summary-form-optimized/ 392 No 815766 Validation Error Total in Q27M (2) must be less than or equal to youth under age 25 in Q5A (1) Accepted (Closed) 09/06/2024 11/21/2024 No public comment. 397 Yes 815756 Q6b. Enrollment CoC/Client Location Not a valid HUD Defined-CoC Code Error (APR/CAPER DQ Report) Accepted (Closed) 09/06/2024 11/04/2024 09/25/2024 - RESOLVED: The issue with Q6b - Enrollment CoC on the Data Quality Report - FY 2024 v.1, where all non-HoH enrollment members were incorrectly showing 'Not a valid HUD-defined CoC Code' in the Client Location field, has now been resolved. You can access this table via the Hyperlink to Q5 and Q6 tables > Page 2, Q6b: Universal Data Elements in the APR & CAPER. If you have any further questions or encounter any issues, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! 398 Yes 815720 CT HMIS HUD CSV Prior Living/Destination/Current Living Missing from Export Accepted (Closed) 09/06/2024 12/09/2024 12/09/2024 - RESOLVED - The issue where Prior Living, Destination, and Current Living data were missing from the CSV export, as well as the parent reports for those tables in the APR/CAPER and Client Detail Report, has been fully resolved. These issues were caused by the recent CaseWorthy code migration. If you have any further questions, please submit a ticket at https://cthmis.com/support/ or email us at help@nutmegit.com. 398 Yes 815465 Known Issue: Client Detail Sub Report (APR & CAPER) Issue-Exit Destinations blank for Leavers Completed (QA / Review) 09/04/2024 09/10/2024 09/10/2024 - The issue where the 'Exit Destination (HUD Program - Latest)' and 'Prior Residence (HUD Universal - Entry)' fields were blank in the Client Detail Sub Report for the APR & CAPER has now been resolved. If you have any further questions, please feel free to submit a ticket at https://cthmis.com/support/ or email us at help@nutmegit.com. Thank you for your patience and understanding!" 400 No 815242 Known Issue: HUD Universal Assessment Not Displaying Data in "During Program" Workflow Accepted (Closed) 09/03/2024 11/01/2024 11/01/2024 - RESOLVED - The issue with HUD Universal Assessment data not displaying in the "During Program" workflow has been resolved. The HUD Universal Assessment assessment is now removed from all programs in this workflow, as the data is no longer required after Project Start per HUD standards. For any questions, please submit a ticket at CT HMIS Support. Thank you for your patience. 401 No 813734 Known Issue: SSVF V2 (Org) & Veteran Program Data (Org) Reports won't load Accepted (Closed) 08/22/2024 09/06/2024 09/06/2024 - The issue with the SSVF V2 (Org) & Veteran Program Data (Org) Reports not loading in the Report Viewer Window has now been RESOLVED. Thank you for your patience and understanding! If you experience any further issues or have questions, please submit a ticket at https://cthmis.com/support/ or email us at help@nutmegit.com. 413 No 813259 Project Enrollment screen is showing incorrectly under the CAN Role Accepted (Closed) 08/20/2024 09/12/2024 09/10/2024 - The issue where the Project Enrollments screen in the Coordinated Access - Network Role was displaying client assessments instead of project enrollment data has now been resolved. If you have any further questions, please feel free to submit a ticket at https://cthmis.com/support/ or email us at help@nutmegit.com. Thank you for your patience and understanding! 415 No 813070 Service Request Add New form loading Issue Accepted (Closed) 08/19/2024 08/22/2024 08/21/2024 - RESOLVED - The problem that was preventing the Service Request Add New form from loading has been fixed. Users can now continue adding new Service Requests in CT HMIS. If you have any questions or need assistance, please don't hesitate to contact us via https://cthmis.com/support/ or hmis@nutmegit.com! 416 No 812614 DMHAS Workflow HUD Health Insurance Assessment not appearing - RESOLVED Accepted (Closed) 08/15/2024 09/06/2024 09/04/2024 - The issue that prevented the HUD Health Insurance Assessment from appearing in the DMHAS workflow when HUD Health Insurance = YES on the HUD Program Assessment has been RESOLVED. Users can run/review a compliance report ex. APR/CAPER to determine if any clients need to have the HUD Health Insurance Assessment added to their enrollment. You can also access a quick guide for the steps to add the missing assessment here: CT HMIS Adding a missing assessment to an enrollment (Outside of the workflow) Knowledge Base Article. Please submit a ticket to help@nutmegit.com if you need assistance adding the missing assessment. You can also join the CT HMIS Office hours on Thursdays beginning on 9/5/24 to get real time assistance. 420 No 812203 DMHAS/DDaP Export “Detail report for export” Issue Accepted (Closed) 08/13/2024 08/22/2024 08/21/2024 - RESOLVED - The issue preventing the DMHAS/DDaP Export, “Detail report for export” from loading has been resolved. The report now loads when you click on the “Detail report for export” hyperlink. We sincerely apologize for any inconvenience this has caused! Please let us know if you have any questions or need additional assistance at https://cthmis.com/support/ 422 No 811879 Known Issue: Emergency Shelter (Workflow/Role) - Step 2 (Check in) error Accepted (Closed) 08/09/2024 10/11/2024 10/11/2024 - RESOLVED - **Update to Emergency Shelter (ES) Workflow** We have recently removed the option to enroll and check in clients through the Emergency Shelter (ES) Enrollment workflow due to recurring errors and limited use. Users can still complete these actions using the left-side menu options. No further action is required other than adjusting to this updated workflow. For more details, please refer to the release note. Thank you for your understanding! If you have any questions, please feel free to submit a ticket at https://cthmis.com/support/. 426 No 811405 Find Client - Client search isn't working Accepted (Closed) 08/06/2024 08/29/2024 08/06/2024 - Find Client Issue (Resolved) We have resolved the problem with the Find Client form not returning results for all roles except CHN VIEW ONLY and CHN VIEW ONLY – Reporting. We are actively working to ensure these two roles function correctly. Please note that this is a temporary solution while we thoroughly review the functionality and either fix the issue or implement an alternative solution that does not have this problem. 429 No 811080 Known Issue: Inconsistent Alert for Missing Move-in Date After 45 Days-Alert RuleID 6 Accepted (Closed) 08/02/2024 09/05/2024 08/06/2024 - The Missing Move-in Date After 45 Days - Alert RuleID 6, which should indicate a missing housing Move-in date, is not consistently displaying as expected. We are aware of this issue and are actively investigating it to find a resolution. Updates will be provided as soon as we have more information. 432 No 811078 Known Issue: Invaild Move-in Date Issue (shows when no move in date)/multiple rows-Alert RuleID16 Accepted (Closed) 08/02/2024 08/21/2024 08/16/2024 - We are pleased to inform you that the issue with the Invalid Move-in Date Alert RuleID 16 has been resolved. This problem, which caused incorrect alerts for clients without a Move-in Date, has been addressed and fixed. Thank you for your patience while we worked on this. If you have any further questions or encounter any related issues, please feel free to submit a ticket to hmis@nutmegit.com. 432 No 811057 APR 2024 CSV table Q9b does not match Primary report table Accepted (Closed) 08/02/2024 09/27/2024 09/26/2024 - RESOLVED: The issue where Q9b in the CoC APR FY 2024 CSV Export did not match the data from the Primary Report Table (CoC APR ESG CAPER) has now been resolved. If you have any further questions or encounter any issues, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! 433 Yes 808200 BNL v2.11 not running periodically Accepted (Closed) 07/30/2024 08/23/2024 08/21/2024 - RESOLVED - The issue with the BNL not loading periodically has been resolved, and you can now run it consistently without issue. If you run into any more issues or need a hand, please do not hesitate to submit a ticket via https://cthmis.com/support/form-by-name-list-issues/. Thanks so much for your patience! 436 No 807663 SUR Issue Completed (QA / Review) 07/25/2024 09/25/2024 08/01/2024 - Shelter Utilization Report "Override Bed/Unit Count" Some users have reported incorrect bed numbers being pulled into the Shelter Utilization Report (SUR) by default. While we investigate this issue, we recommend using the "Override Beds" feature on the report parameters page (where you enter the date range, program, etc.) to enter the correct number of beds for the Utilization rates calculation. The same can be done for units using the "Override Units" feature. 441 No 806180 CE APR Question Status = Completed with errors for CT - 505 Meriden/Middlesex/Wallingford CAN Accepted (Closed) 07/15/2024 10/22/2024 10/22/2024 - RESOLVED - The CE APR completes successfully for CT - 505. This baseline issue has been resolved by CaseWorthy. 450 Yes 800393 HIV / AIDS Acuity Index Report Total Score, TCell, VLoad issues Accepted (Closed) 05/29/2024 10/25/2024 10/25/2024 - RESOLVED - The issue where the "Total Score" was incorrectly excluding the "HIV Scores" and the "TCell Count" & "Viral Load" data were showing as "Not Available" has now been resolved. All data should now display correctly. If you have any further questions or encounter any issues, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! 4o 498 No 798456 One Time Field not visible on Enrollment Summary form1000001906 Accepted (Closed) 05/14/2024 09/24/2024 09/23/2024 - RESOLVED: The issue where the HMIS One Time field (e.g., Date of Engagement) was not visible on the program enrollment summary form for certain project types (e.g., Street Outreach) has now been resolved. Populating this field will also update table Q9b: Number of Persons Engaged in the APR. We recommend that you run and review your respective funder reports (e.g., PATH/APR) to ensure all data is accurate. If you have any further questions or encounter any issues, please feel free to submit a ticket at [https://cthmis.com/support/](https://cthmis.com/support/). Thank you for your patience and understanding! 513 Yes 793471 DMHAS Assessments incorrectly shows for all fam mem, only required for HoH Accepted (Closed) 04/12/2024 01/28/2025 01/28/2025 - Resolved: The issue where the DMHAS Required assessments (Substance/Mental Health/DMHAS) were incorrectly showing for all family members during the enrollment process, instead of only for the Head of Household (HoH), has now been resolved. The workflow now functions correctly, as only the HoH will see the required assessments. If you experience any further issues, please feel free to submit a ticket at https://cthmis.com/support/. Thank you for your patience and understanding! 545 No 790178 HOPWA APR Report Sum of Rows 1 and 5-17 incorrect Accepted (Closed) 04/03/2024 06/17/2024 06/14/2024 - This issue has been RESOLVED. The Sum of Rows 1 and 5-17 now calculate correctly. Please make sure you run the report using the DOH/AIDS HOPWA Role. Thank you for allowing us the opportunity to answer your questions and resolve your issue. Should you have a new issue or additional questions, please create a new ticket by emailing help@nutmegit.com. Have a great day! 554 No 789433 Values of HOPWA Funds Expended for TBRA & STRMU doubled their actual value for HOPWA Accepted (Closed) 03/28/2024 06/26/2024 06/24/2024 - Update - ISSUE RESOLVED: The HOPWA APR v5.2 report in CT HMIS displays correct values for HOPWA Funds Expended on Total HOPWA Housing Subsidy Assistance & Permanent Housing Placement Services. The reported values are no longer inaccurately doubled. Please submit any questions or new issues to hmis@nutmegit.com. 559 No 767154 CoC APR Exports slow/delayed due to missing Task Objects >Closed 10/17/2023 08/30/2024 04/25/2024 - Description of the issue: When generating a CoC APR Export from CaseWorthy, file generation may take longer than usual. A fix has been released by CaseWorthy and will be applied during the next code migration. Form/Report Impacted: CCEH Batch File Exports Table / Section Impacted: Gear > Download File Path to Form/Report: Reports > Report Exports Path to Reports: Reports > Compliance Reports > HMIS / HUD Compliance Reports > APR FY2024 v.1.0 & CAPER FY 2024 v.1.0 > APR CSV Export Status: Low Workaround: N/A - the file will generate, some may take longer than 20 minutes. If the file does not generate after 2 hours, submit a ticket to hmis@nutmegit.com. 723 Yes 766008 Issue running reports after Export to CSV is clicked >Closed 10/09/2023 08/29/2024 08/29/2024 - The issue with running reports after clicking the Export button has been resolved. The recent code migration in CaseWorthy has fixed the problem, and all reports are now working correctly. Thank you for your patience. 730 Yes 717708 CTHMIS.com Designation of Access - Kyra Brown Resolved - @ 02/15/2023 02/15/2023 No public comment. 967 No 673962 ID 36848 - ESG CAPER under Department of Housing Resolved - @ 02/24/2022 03/09/2022 No public comment. 1.323 Yes 656839 232114 - FW: ROI expired mid enrollment Resolved - @ 10/14/2021 12/01/2021 No public comment. 1.456 No 216902 User Login History errors on load >Closed 12/05/2018 02/01/2019 No public comment. 2.499 Yes 200609 Unexpected Exit/Discharged of PATH Clients >Closed 10/18/2018 11/02/2018 No public comment. 2.548 No 182469 PATH 2018 - Q13 not populating/One Time Field coded incorrectly Resolved 09/06/2018 11/02/2018 No public comment. 2.590 No 171307 Check In form has unchecked boxes for checked in clients >Closed 08/09/2018 08/31/2018 No public comment. 2.618 Yes 168741 HOPWA APR Outcomes reporting incorrect numbers >Closed 08/02/2018 10/12/2018 No public comment. 2.624 No 168107 HOPWA Report - CaseWorthy - HOPWA APR; Table 5D - 2, line 18; Housing Search and Info >Closed 08/01/2018 08/20/2018 01/01/1900 - 1. ISSUE DESCRIPTION: HOPWA APR; Table 5D - 2, line 18; Housing Search and Info - data from services table is not populating report 2. User Account: 3. Role: ------------------------------ DOH AIDS/HOPWA 4. Path to Form/Report: 5. Example Client IDs: 96804 99742 100289 100289 100289 101522 101522 102651 134869 6. Priority: -- HIGH REPORT INFO Report URL: ------------------------------- ReportStartDate=07/01/2017&ReportEndDate=06/30/2018&OrganizationIDList=4688&ProgramIDList=1123& Report File/Screen Attached? ---- Yes * Org(s) Ran On: ------------------------ Columbus House * Program(s) Ran On: ---------------- 1123 * Provider(s) Ran On: * Resource(s) Ran On: NA * Date Range of Report: ------------- 7/1/2017-6/30/2018 2.626 No 166803 CAPER - DOH - ESG CAPER (Fall 2017) Tables q23a and q23b are showing '0' >Closed 07/30/2018 08/02/2018 No public comment. 2.628 No 166172 Fall 2017 APR Q8a doesn't match Q5a >Closed 07/27/2018 08/06/2018 01/01/1900 - **There is a problem with a CaseWorthy Report** Database url: https://ecm.cthmis.com/cceh.ecm 1. Report URL (required) https://ecm.cthmis.com/CaseWorthy_7_2/ReportViewer.aspx?FormID=1000000943&URLID=85591#Pf148c7dbe24b49f1b0475d5296fe8b26_27_168iT0 2. Table / Section with Issue (Ex: Section 2, Question 3) Q8a: Households Served 3. Example clients (if can be determined) unable to determine 4. Description of problem Total in Q8A (189) must equal the sum of adult heads of household plus child and unknown-age heads of household in Q5A (190). Both the client detail and data quality reports show 190 so I can't figure out why q8a is showing 189. Optional: Report Name CoC APR - Fall 2017 Attach Report (consider ppi) Report Period: 5/1/2017 12:00:00 AM - 4/30/2018 12:00:00 AM Organization(s): Capitol Region Mental Health S+C Program(s): Hartford TRA combo (S+C)(PSH)(CT0022) Database Server: 10.1.4.15 2.630 No 155101 SPDAT v4.01 Section E has a different value than paper >Closed 06/29/2018 08/03/2018 No public comment. 2.659 Yes 150253 Family Veterans form in workflow displays wrong family name/no add/edit button >Closed 06/19/2018 10/01/2018 No public comment. 2.669 No 145701 Service Request Issue - Form Loses Selected Org and returns no results - CaseWorthy >Closed 06/07/2018 10/01/2018 No public comment. 2.681 Yes 142404 Total Family Income on dashboard looks wrong - Caseworthy >Closed 05/25/2018 07/24/2018 No public comment. 2.694 Yes 137831 Contact/Service (PATH) End date is defaulting to the entry/current date - CaseWorthy >Closed 05/09/2018 09/24/2018 No public comment. 2.710 Yes 134747 Enrollment exit date defaults to the current date - CaseWorthy >Closed 04/30/2018 01/25/2019 No public comment. 2.719 Yes 123553 Entity Name is showing the user's name vs showing the client's name when saving a workflow >Closed 04/05/2018 07/06/2018 No public comment. 2.744 Yes 118722 user login issue CW - Logged in Time Report - Caseworthy >Closed - Vendor Unresponsive 03/21/2018 04/05/2019 No public comment. 2.759 Yes 112382 Case Notes HMIS Date Error - CaseWorthy >Closed 02/16/2018 06/13/2018 No public comment. 2.791 No