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    Tag Archives: Ticket

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    Important Update: Changes to Designation of Access (DOA) Ticket Processing

    NewsBy Aeisha Henry10/11/2024

    We are implementing an important update to how we process Designation of Access (DOA) tickets. Effective immediately, we will no longer keep DOA tickets open indefinitely. Instead, the “On Hold” status will be discontinued, and once a ticket is processed, it will be set to “Waiting on Customer.” If there is no response or the…

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